One of the biggest challenges healthcare providers face is having a complete view of their patients’ wants and needs. When there is a disconnect between what members expect from their healthcare providers and what those companies can actually deliver, nobody wins, as the member is left dissatisfied – or worse, untreated – while the provider faces a potential loss of business.
Communication is key in these situations, but finding the perfect platform to bridge these disconnects between providers and members has always been a challenge. Because there are so many different stakeholders in the healthcare service chain, important patient information can very easily get placed into a siloed data store and never make its way over to the appropriate party. This gets even more complicated by a lack in consistency with how different stakeholders communicate – information shared over the phone or via an email chain can easily get buried or lost in translation, resulting in an inaccurate profile of a member’s wellbeing.
This is all symptomatic of communications issues across the board in the world of healthcare, both internally and between providers and members. And it’s not just when it comes to treatment either, as some of the biggest headaches members face are related to miscommunication regarding associated costs and billing that could easily be remedied if there were a clear link between all the moving parts in the service chain.
With LINK, healthcare providers can create means of communication between relevant personnel through each phase of the patient process, providing an unbroken continuum of care no matter how serious the prognosis. Because LINK can connect devices on virtually any platform, it removes the inconsistencies between methods of communication among the different stakeholders involved in treatment, and makes valuable information that used to live in silos readily available to anyone connected.
Leveraging LINK’s 2TB of storage capability and practically ubiquitous access to connectivity, healthcare providers can automatically and seamlessly capture and update each patient’s personal portable Electronic Remittance Advice (ERA) file as they progress through treatment steps. This allows providers to better ensure patient information is up-to-date and based on the patient’s actual personal ERA file and not solely on their recollection, which is hardly a reliable source when it comes to healthcare.
Ultimately, LINK can help instill an effective and seamless inter- and intra-institution system for recording and sharing patient data that can help reduce the likelihood for costly – or even life-threatening – missteps.
Learn more about how this ultra-portable, always-available device can streamline how healthcare providers service their members.